PLANCHER SECURITY TERMS & CONDITIONS

TERMS & CONDITIONS – FINGERPRINTING SERVICES

By scheduling an appointment, submitting payment, or receiving fingerprinting services from Plancher Security LLC (“Plancher Security”), you acknowledge that you have read, understood, and agreed to the following Terms & Conditions.

SERVICE SELECTION

Customers are responsible for selecting the correct fingerprinting service for their specific purpose. Requirements may vary based on the requesting agency, employer, licensing board, profession, application type, or background screening purpose. Plancher Security will provide services based on the appointment and service selected by the customer. We are not responsible for delays, additional fees, rescheduling, or other consequences resulting from the selection of an incorrect service.

ORI, OCA & AGENCY INFORMATION

When an ORI number, OCA number, VECHS information, agency code, or other identifying information is required, customers are responsible for providing accurate and complete information. Customers should obtain the required information directly from their employer, licensing agency, regulatory board, requesting organization, or application instructions before their appointment. Plancher Security may assist with identifying commonly used codes or requirements; however, the customer is ultimately responsible for confirming that the information is correct for their specific application. Plancher Security is not responsible for submissions made using incorrect information provided, selected, or approved by the customer.

IDENTIFICATION REQUIREMENTS

Customers must present acceptable, valid, and unexpired identification when required. Fingerprinting services may be refused or rescheduled if the required identification cannot be provided. The customer's name and identifying information should match their official identification and the information associated with the applicable application or requesting agency.

LIVE SCAN FINGERPRINTING

Live Scan fingerprints are captured electronically and transmitted according to the requirements associated with the service selected by the customer.

Fingerprint submission does not guarantee employment, licensing, certification, approval, eligibility, or clearance. Plancher Security provides fingerprint capture and submission services only and does not control determinations made by FDLE, the FBI, employers, licensing authorities, government agencies, or other requesting organizations.

INK FINGERPRINT CARDS

Customers requesting ink fingerprinting are responsible for confirming the required fingerprint card or form, number of cards, and submission method required by the receiving agency. Unless specifically included with the purchased service, Plancher Security is not responsible for mailing, submitting, or delivering completed fingerprint cards to the receiving agency. Customers are encouraged to review their completed fingerprint cards before leaving their appointment.

FBI FINGERPRINTING SERVICES

For FBI fingerprint-based background checks or Identity History Summary requests, processing and response times may vary. Plancher Security does not control FBI processing times, government system availability, or the information contained within an individual's criminal history or Identity History Summary.

FINGERPRINT QUALITY & REJECTIONS

Plancher Security uses reasonable care and professional fingerprinting procedures to obtain clear and acceptable fingerprint impressions. However, fingerprint quality can be affected by factors outside our control, including worn fingerprints, scars, injuries, skin conditions, age, occupation, excessive dryness or moisture, and other physical characteristics. Final acceptance of fingerprints is determined by the receiving agency. If fingerprints are rejected due to fingerprint quality, the customer should contact Plancher Security and provide documentation confirming the rejection. Any complimentary reprint or resubmission offered by Plancher Security is subject to verification of the rejection and the conditions applicable to the original service.

Additional payment may be required when a new submission is necessary because of:

Incorrect information provided by the customer
An incorrect ORI, OCA, agency, or service selection
A change in application or license type
An expired or closed application
A request from a different agency
Fingerprinting required for a different purpose
Circumstances unrelated to the quality of the original fingerprints

BACKGROUND CHECK RESULTS

Plancher Security does not create, modify, interpret, approve, deny, or determine the outcome of criminal history records, background screenings, or eligibility determinations. Questions concerning background check results, disqualifications, missing or incorrect records, eligibility decisions, or agency determinations must be directed to the appropriate government agency, employer, licensing authority, or requesting organization.

PROCESSING TIMES

Any processing timeframe provided by Plancher Security is an estimate unless expressly stated otherwise. Processing may be affected by government agencies, system outages, holidays, technical issues, incomplete or incorrect information, or other circumstances outside our control. Plancher Security cannot guarantee that results will be received by a customer's employment, licensing, application, travel, or other deadline.

APPOINTMENTS, LATE ARRIVALS & NO-SHOWS

Customers are expected to arrive on time and prepared for their scheduled appointment. Customers arriving 15 minutes or more after their scheduled appointment time may be required to reschedule. Late arrivals, missed appointments, and no-shows may be subject to applicable rescheduling or inconvenience fees.

MOBILE FINGERPRINTING

Mobile fingerprinting customers must provide a safe, appropriate, and reasonably accessible location where services can be performed. Additional travel, parking, toll, after-hours, or service-area charges may apply and will be disclosed when applicable. Mobile fingerprinting services are available to businesses and organizations serving groups or multiple individuals requiring on-site fingerprinting services. Availability, scheduling, minimum service requirements, and same-day service are subject to location and appointment availability.

PAYMENTS, REFUNDS & TRANSFERS

Unless otherwise required by applicable law, all fingerprinting service payments are non-refundable and non-transferable. Payments apply only to the service for which the appointment was scheduled. The following circumstances do not automatically qualify for a refund:

Selecting or scheduling the incorrect service
Providing an incorrect ORI, OCA, agency code, or other information
Failing to provide required identification or documentation
Arriving late or missing an appointment
No longer needing the fingerprinting service
Failing to meet the requesting agency's requirements

Additional fingerprint cards, submissions, corrections, services, or appointments may require additional payment.

GOVERNMENT & THIRD-PARTY FEES

Certain fingerprinting services may include government, agency, vendor, or processing fees. Fees may vary depending on the type and purpose of the fingerprinting or background screening service. Plancher Security is not responsible for changes to fees, requirements, procedures, processing times, or eligibility standards established by government agencies or other third parties.

PRIVACY & PERSONAL INFORMATION

Fingerprinting services require the collection and processing of sensitive personal and identifying information.

Plancher Security handles customer information only as necessary to provide the requested service and in accordance with applicable legal, regulatory, agency, and service-provider requirements.

Customers are responsible for providing accurate information necessary to complete their requested service.

SERVICE LIMITATIONS

Plancher Security provides fingerprint capture, fingerprint card preparation, electronic submission, and related services as applicable to the service purchased. Unless specifically stated otherwise, Plancher Security does not provide legal or immigration advice, make licensing or employment determinations, or guarantee the outcome of any background check, application, license, certification, or eligibility decision. Customers remain responsible for determining and verifying the requirements applicable to their individual circumstances.

CUSTOMER ACKNOWLEDGMENT

By scheduling an appointment, submitting payment, checking an acknowledgment box during online booking, or proceeding with fingerprinting services, you acknowledge and confirm that:

You have selected the fingerprinting service you intend to receive.
You have reviewed the requirements of the agency or organization requesting your fingerprints.
The information you provide is accurate to the best of your knowledge.
You are responsible for confirming applicable ORI, OCA, agency, application, and submission information.
You understand that fingerprint submission does not guarantee approval, employment, licensing, certification, eligibility, or clearance.
You understand that Plancher Security does not control government or agency processing times or background check results.
You understand and accept the appointment, late arrival, rescheduling, payment, and refund policies stated above.
You understand that payments are non-refundable and non-transferable except where otherwise required by applicable law.
You agree to these Fingerprinting Services Terms & Conditions.

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TERMS & CONDITIONS – SECURITY OFFICER TRAINING

These Terms & Conditions apply to security officer training courses provided by Plancher Security LLC (“Plancher Security”), including in-person classroom and online training. By registering for a course, submitting payment, accessing online course materials, attending class, or participating in training, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

COURSE REGISTRATION

Students are responsible for registering for the correct course and training format and for confirming that the selected training meets their individual licensing, employment, or professional requirements. Registration is not complete until all required registration information and payment have been received. Plancher Security is not responsible for registrations made for an incorrect course, schedule, or training format.

FLORIDA CLASS “D” SECURITY OFFICER TRAINING

Students enrolling in Florida Class “D” Security Officer training are responsible for meeting applicable eligibility, training, application, and licensing requirements established by the Florida Department of Agriculture and Consumer Services (FDACS), Division of Licensing. The course consists of 40 hours of required training followed by a 2-hour final examination. Students must successfully complete all required training hours, coursework, and examination requirements before receiving a Certificate of Completion. Completion of the training course does not constitute issuance of a Florida Class “D” Security Officer license. Plancher Security provides the required training and applicable course-completion documentation. The State of Florida determines whether an applicant qualifies for and is issued a security officer license. Plancher Security does not guarantee licensure, application approval, employment, job placement, or any other outcome following completion of training.

IN-PERSON CLASSROOM TRAINING

Students enrolled in classroom training are expected to arrive on time and remain for the entire scheduled instructional period.

Students must complete all required instructional hours, coursework, examinations, and other course requirements before receiving credit for the course. Late arrivals, early departures, absences, or missed instructional time may prevent a student from receiving credit for affected training hours. Students who miss required instructional time may be required to attend a future class or complete additional instruction before receiving a Certificate of Completion. Additional fees may apply when make-up or additional training is required because of a student's absence, lateness, early departure, or failure to complete scheduled training.

ONLINE SECURITY OFFICER TRAINING

Online training is provided exclusively to the student registered for the course. Students must personally complete all required instruction, coursework, assessments, examinations, attendance requirements, and identity-verification procedures.

Students are responsible for maintaining a reliable internet connection and having a compatible computer or device with a working webcam. Internet interruptions, device problems, browser issues, loss of connectivity, or other technical problems involving the student's equipment or internet service do not automatically qualify the student for a refund, credit, or extension.

ONLINE COURSE ACCESS

Login credentials and online course access are issued exclusively to the registered student and may not be shared, transferred, sold, copied, or provided to another person. Students may not permit another individual to access or complete any portion of the course on their behalf. Plancher Security reserves the right to suspend or terminate online course access when there is reasonable evidence that login credentials have been shared, course materials have been misused, or another individual is participating in training on behalf of the registered student. Students are responsible for completing the course within the access period provided at registration. Failure to complete the course within the permitted timeframe does not automatically qualify the student for a refund, extension, credit, or additional course access.

ONLINE TRAINING REQUIREMENTS

Students participating in online training must have:

A stable and reliable internet connection
A compatible computer or device with a working webcam
A quiet and appropriate environment suitable for instruction
The ability to remain visible on camera during all required instructional hours

Students must remain present, attentive, and visible on camera throughout required instructional periods for attendance and identity-verification purposes and to satisfy applicable training requirements. Failure to meet attendance, participation, or camera requirements may result in instructional hours not being credited and may require the student to make up or repeat the affected training.

IDENTITY VERIFICATION

Students may be required to present valid identification or complete other identity-verification procedures before or during training. The name provided during registration should match the student's valid identification and the name to appear on training records and the Certificate of Completion. Students are responsible for providing complete and accurate information. Plancher Security may suspend training access or withhold a certificate until an identity or registration discrepancy has been resolved.

MEDICAL ILLNESS OR INTERRUPTION

Students who become ill before or during an in-person Class “D” Unarmed Security Officer Training Course and are unable to attend or continue training may complete their remaining required instructional hours after they are able to return. Missed training may be completed by attending the applicable portion of the next available scheduled course or, when available and approved by Plancher Security, through an At-Your-Own-Pace in-person training option. Students will receive credit only for instructional hours already completed and verified by Plancher Security. All remaining required instructional hours and course requirements must be completed before a Certificate of Completion can be issued.

No refund will be issued for any completed or remaining portion of the course due to illness or a medical interruption.

DISABILITY ACCOMMODATIONS

Students requesting a reasonable accommodation for a documented disability should notify Plancher Security and provide any required supporting documentation before the course begins so that the request can be reviewed and reasonable arrangements can be made when appropriate. Accommodation requests made after training has begun may not be able to be applied retroactively to previously completed coursework, examinations, attendance requirements, or instructional activities. Failure to request an accommodation in advance does not automatically qualify a student for a refund, course credit, transfer, or waiver of applicable course requirements.

ATTENDANCE & PARTICIPATION

Students must satisfy all attendance and participation requirements applicable to their course and method of instruction. Registering, submitting payment, logging into an online course, or attending only part of a course does not constitute successful completion. Students must successfully complete 40 hours of required training and the 2-hour final examination, along with all other applicable course requirements, before a Certificate of Completion will be issued.

COURSE EXAMINATION & COMPLETION

Students are responsible for completing all required examinations, assessments, assignments, instructional hours, and other course components. When a passing score or other completion standard applies, the student must satisfy that requirement before the course will be considered successfully completed. Any available retesting, remediation, or additional instruction will be subject to Plancher Security's procedures and applicable regulatory requirements.

RETESTING POLICY

Students who do not achieve a passing score on the final course examination will be permitted one retest. The retest must be completed within 30 days of the original course completion date. If the student does not achieve a passing score on the second attempt, the student will be required to register for and complete the full course again. A new course registration and payment of the applicable course fee will be required.

CERTIFICATES OF COMPLETION

Certificates are issued only after Plancher Security verifies that the student has successfully completed all applicable training and examination requirements. Students are responsible for reviewing the spelling of their name and other identifying information provided during registration. Requests to replace or correct a certificate because of incorrect information supplied by the student may be subject to an administrative or replacement fee. A Certificate of Completion verifies successful completion of the applicable training. It is not a Florida security officer license and does not guarantee that a license will be issued.

LICENSING APPLICATION

Unless specifically included in the service purchased, course registration fees do not include state licensing application fees, fingerprinting fees, photographs, government fees, or other expenses associated with applying for a Florida security officer license. Students are responsible for completing and submitting their licensing application and required documentation to the appropriate agency. Plancher Security may provide general assistance regarding the licensing process but does not control government processing times, application decisions, or licensing outcomes.

CLASSROOM & FACILITY RULES

Students attending in-person training must comply with the following rules:

Parking: Students must use the designated side or rear parking areas and may not park in spaces reserved for other tenants, businesses, or restricted parking.
Hallways & Common Areas: Students may not gather, loiter, or remain in walkways, hallways, stairways, entrances, directly in front of the building, or other common areas. During authorized breaks, students remaining on the property must use the designated side or rear parking areas or remain in their vehicles.
Cell Phones: Cell phone use is prohibited inside the classroom and office during training. Phones must be silenced and put away. Calls, texting, social media, and other personal phone activity must take place outside during authorized breaks.
Photography & Recording: Photography, video recording, and audio recording are prohibited inside the classroom and office unless expressly authorized by Plancher Security.
Unauthorized Phone Use: Students who disregard the cell phone policy may be asked to leave and may be subject to dismissal from the course.

STUDENT CONDUCT & REMOVAL FROM TRAINING

Students are expected to behave professionally and in a manner that does not interfere with instruction, other students, staff, property, safety, or the operation of the training program. Plancher Security reserves the right to remove a student from classroom training or suspend or terminate online course access for misconduct, violation of course or facility rules, academic dishonesty, disruptive behavior, or conduct that compromises the safety, professionalism, operation, or integrity of the training program. A student dismissed from training for misconduct or violation of applicable rules may lose credit for the course and forfeit payments made toward the registered course, subject to applicable law.

ACADEMIC INTEGRITY

All coursework, examinations, assessments, attendance requirements, and other training components must be completed by the registered student. Cheating, impersonation, falsification of attendance or training records, unauthorized assistance, sharing examination answers, or attempting to bypass course requirements is prohibited. Plancher Security reserves the right to invalidate course completion, withhold a certificate, terminate training access, or take other appropriate action when academic dishonesty, impersonation, or fraudulent activity is identified.

RECORDING & COURSE MATERIALS

Training materials, presentations, videos, examinations, handouts, graphics, documents, digital content, and other educational materials provided by Plancher Security are intended for the registered student's personal educational use. Unless expressly authorized in writing, students may not record, reproduce, copy, distribute, publish, upload, sell, share, or commercially use Plancher Security's proprietary course materials.

Online login credentials and digital course materials may not be shared with another individual.

PAYMENTS

Course registration must be paid according to the payment terms presented at registration. Except when otherwise expressly stated in these Terms or required by applicable law, all training payments, deposits, registration fees, and course fees are non-refundable and non-transferable. Registration fees reserve a student's seat in an in-person course or access to an online training program. Failure to attend, participate, complete training, obtain a license, obtain employment, or complete training before a personal or professional deadline does not automatically entitle the student to a refund.

STUDENT CANCELLATIONS, RESCHEDULING & NO-SHOWS

Students may cancel their registration; however, payments remain subject to the applicable non-refundable and non-transferable payment policy. Failure to attend a scheduled in-person course is considered a no-show. At Plancher Security's discretion, a student may be permitted to move their registration to another available training date. Rescheduling may be subject to an applicable fee. Course registrations may not be transferred to another individual.

COURSE CANCELLATION BY PLANCHER SECURITY

Plancher Security reserves the right to cancel, postpone, reschedule, relocate, or modify an in-person course when reasonably necessary due to insufficient enrollment, instructor availability, emergencies, severe weather, unsafe conditions, facility issues, technical problems, or other circumstances affecting the ability to conduct training safely or effectively. When Plancher Security cancels a course, affected students will be offered an alternative course date or, when appropriate, a refund of the applicable course fee.

COURSE SCHEDULE & INSTRUCTOR CHANGES

Course schedules, instructors, classroom locations, and instructional arrangements may be changed when reasonably necessary. A change in instructor, classroom assignment, or other reasonable administrative arrangement does not automatically constitute cancellation of the course or create a right to a refund.

TECHNOLOGY & THIRD-PARTY SYSTEMS

Online training may rely on internet services, learning-management systems, video platforms, payment processors, and other third-party technology. Temporary interruptions, maintenance, or technical issues may occasionally affect availability. When a technical problem originates with Plancher Security's online training system and materially prevents course access, Plancher Security will make reasonable efforts to restore access or provide an appropriate alternative.

REGULATORY CHANGES

Security officer training and licensing requirements may be changed by the State of Florida or other applicable regulatory authorities. Plancher Security reserves the right to modify course schedules, instructional content, procedures, or requirements when reasonably necessary to comply with applicable laws, rules, or regulatory requirements.

EMPLOYMENT DISCLAIMER

Completion of training does not guarantee employment with Plancher Security & Investigation, LLC or any other security agency, employer, or organization. Any employment opportunities discussed during training are separate from enrollment in or completion of the course.

NO GUARANTEE OF LICENSURE

Successful completion of training does not guarantee approval or issuance of a Florida security officer license. Licensing decisions are made by the appropriate government authority and may depend upon eligibility requirements, background screening, application information, documentation, fees, and other factors outside Plancher Security's control. Plancher Security is not responsible for the denial, delay, suspension, or other disposition of a student's licensing application.

LIMITATION OF RESPONSIBILITY

To the extent permitted by applicable law, Plancher Security is not responsible for losses, expenses, or missed opportunities resulting from a student's failure to satisfy licensing requirements, failure to complete training, incorrect information provided by the student, licensing delays, third-party processing delays, missed employment opportunities, or circumstances outside Plancher Security's reasonable control.

PRIVACY & STUDENT RECORDS

Plancher Security may collect and maintain information reasonably necessary for course registration, payment, identity verification, attendance, training records, certificates, regulatory compliance, and administration of its training programs. Student information will be handled according to applicable requirements and Plancher Security's Privacy Policy.

CHANGES TO TRAINING TERMS

Plancher Security reserves the right to update these Terms & Conditions when reasonably necessary to reflect changes in training programs, business practices, technology, laws, or regulatory requirements.

The terms applicable to a student's registration will generally be those presented or applicable at the time of registration, except when changes are required by law or regulatory authority.

STUDENT ACKNOWLEDGMENT

By registering for an in-person or online security officer training course, submitting payment, checking an acknowledgment box, accessing online course materials, attending class, or otherwise participating in training, you acknowledge and agree that:

You registered for the correct course and training format.
You are responsible for meeting applicable eligibility and licensing requirements.
You must successfully complete 40 hours of required training and the 2-hour final examination, along with all other applicable course requirements.
You understand that course completion does not constitute issuance of a Florida security officer license.
You understand that licensing decisions are made by the appropriate government authority.
You understand that course completion does not guarantee employment.
You will not share online course access or permit another person to complete training on your behalf.
You understand and accept Plancher Security's attendance, cancellation, rescheduling, payment, and refund policies.
You agree to comply with applicable classroom, online training, academic integrity, and student conduct requirements.
You have read, understood, and agree to these Security Officer Training Terms & Conditions.

ALL TRAINING PAYMENTS ARE NON-TRANSFERABLE AND NON-REFUNDABLE, EXCEPT WHEN PLANCHER SECURITY CANCELS A COURSE AND DOES NOT PROVIDE AN ACCEPTABLE ALTERNATIVE OR AS OTHERWISE REQUIRED BY APPLICABLE LAW.